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    Returns and Exchanges
    Return Authorization
    Please contact SeriousFlags.com first via phone, email, or live chat, so we may verify your return, prior to sending back any merchandise. Please have your order number available [located on your confirmation email, the outer box, or on your internal paper packing slip].


    For more details regarding your return, see below:

    Non-Food Items
    All 'non-consumable' products (in new, resellable condition) offered by SeriousFlags.com® can be returned for a full refund within 21 days of the day of purchase, unless otherwise noted (see product description).

    Food Items
    Due to product safety concerns and perishability, 'consumable' products may only be returned or exchanged for reasons related to damage or packaging breaches. Any damaged 'consumable' product can be returned for a full refund within 14 days of the day of purchase, unless otherwise noted.

    Holiday Extension
    From Nov 1st to Dec 31st, all 'non-consumable' products (in new, resellable condition) offered by SeriousFlags.com® can be returned for a full refund until Jan 15th of the following year.

    Exchanges
    SeriousFlags.com.com allows exchanges as a combination of a return of your original order and the placing of a new order. Your new order can ship whether or not we receive the returned goods and your card will be charged for the new order. You will be credited for the cost of the returned goods once they are received by us.

    Packaging
    Please pack items securely in a suitable box. Items wrapped in brown paper are very often damaged while in transit and may not be eligible for a refund.

    Return Shipping Costs
    SeriousFlags.com.com is not responsible for the return shipping costs of returned items. If we arrange your return shipping through UPS return services, there may be associated fees for your return. SeriousFlags.com.com will assume the return shipping costs for damaged items or items sent in error.

    Original Shipping Costs
    For voluntary returns: once we receive your return, you will receive a credit for the amount of the returned merchandise, less the original cost of the shipment to you. This reduction in your credit amount pertains to all orders, even if your order was originally subject to a free shipping promotion.

    Return Transit Damages SeriousFlags.com.com will not accept items for return if they have been damaged during the return transit. When returning your item, please arrange for any necessary parcel insurance to cover the costs of the items in the event that they are lost or damaged by the chosen carrier.

    Credits
    Any credits due will be applied upon receipt of the returned goods.

    Non-Refundables
    Gift certificates are non-refundable items. Purchases of special orders, customized products, altered products, and other items noted as such are non-refundable.

    Return Address
    SeriousShops.com - Returns
    1812 Underwood Blvd. STE 5
    Delran, NJ 08075















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    Headquarters:
    SeriousShops.com
    1812 Underwood Blvd. STE 4
    Delran, NJ 08075
    US United States

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